Bank Prospector Billing Policy
Last updated December 13, 2023
Distressed Pro LLC d/b/a BankProspector ("We", "Our", "BankProspector.com", "Bank Prospector"), the owners of the Bank Prospector Platform and Services, provides this Billing Policy to describe how we handle payments, refunds, and disputes.
Please read this Billing Policy carefully. Your continued use of the Bank Prospector Platform and Services constitutes your acceptance of this Billing Policy, and the Bank Prospector End User License Agreement.
1. FACILITATING SUBSCRIPTIONS AND CHARGES
1.1 HOW WE MANAGE SUBSCRIPTIONS
BankProspector.com may partner with a third party provider to manage subscriptions, like Stripe, in order to provide infrastructure for managing subscription types, pricing, renewals, and billing.
You may review Stripe's privacy policy at https://stripe.com/privacy.
BankProspector.com does not provide any payment information to Stripe beyond what is necessary for processing your subscription. Additional details on how BankProspector.com handles your payment data in Section 1.2.
1.2 HOW WE PROCESS YOUR PAYMENTS
BankProspector.com subscription fees will appear on your credit card statement as "BankProspector.com", "Bank Prospector", "Distressed Pro LLC", or "Distressed Pro LLC d/b/a BankProspector".
BankProspector.com does not store any sensitive payment data on our servers. BankProspector.com partners with rigorously vetted, and widely respected third party providers to securely facilitate your payments, like PayPal (https://paypal.com) and Stripe (https://stripe.com).
You can review PayPal's privacy policy at https://www.paypal.com/webapps/mpp/ua/privacy-full/privacy.
You can review Stripe's privacy policy at https://stripe.com/privacy.
As of October 2021, BankProspector.com no longer facilitates new charges via PayPal. Any existing customers who have ongoing subscriptions via Paypal will continue to be serviced.
BankProspector.com reserves the right to change or update payment processing providers on the Bank Prospector Platform at any time. If such changes impact any User's ability to access or pay for active subscriptions, BankProspector.com will make a reasonable effort to give fair notice of the change, along with clear instructions on how to avoid any disruptions to services.
1.3 PAYMENT METHODS WE ACCEPT
BankProspector.com currently accepts debit and credit cards from most major US banks, including: American Express, MasterCard, Discover, and Visa. Please contact us at support@bankprospector.com for the latest list of acceptable payment methods.
2. HOW OUR SUBSCRIPTIONS WORK
2.1 TYPES OF SUBSCRIPTIONS
BankProspector.com offers two kinds of subscriptions:
(1) Monthly subscriptions, billed and charged on a monthly cadence (once every 30 days), and
(2) Annual subscriptions, billed and charged on a yearly cadence (once every 365 days).
BankProspector.com may offer alternative cadences for subscriptions (other than those described above) at its own discretion, at any time, to specific customers of its choosing, without any obligation to offer any specific type of subscription to other customers.
2.2 MAINTAINING AN ACTIVE SUBSCRIPTION
In order to maintain an active membership or subscription to BankProspector.com:
• Customers are required to keep a valid credit or debit card on file to charge for recurring subscription fees.
• Customers must pay by credit or debit card directly on our website. BankProspector.com does not accept checks, money orders, or cash payments.
• Subscriptions are not meant to be shared with any persons other than the person who has registered the account. Groups or teams who would like to use Bank Prospector must set up separate accounts for each person.
2.3 SUBSCRIPTION BILLING CYCLES
Payments are collected at the beginning of each Billing Cycle. Billing Cycles for all subscriptions are calculated from each user's subscription start date, which can be found on the My Account page. For example, a user who starts a monthly subscription for BankProspector.com on May 11th, will be billed for their next billing cycle on or around June 11th.
All users can review key subscription details like start date, pricing, and billing history on the My Account page.
Subscription fees are automatically charged to the payment method saved to the customer's billing profile on the mensiversary (aka monthly anniversary), or anniversary of the subscription start date.
2.4 FAILED OR OVERDUE SUBSCRIPTIONS
If the payment method associated with a User's account is declined, BankProspector.com will attempt to charge the payment method on file periodically for up to 30 days. Typically, BankProspector.com will attempt 3 retries:
• 1 day after the first attempt,
• 3 days after the second attempt,
• 7 days after the third attempt
If the payment method fails the fourth attempt (third retry), BankProspector.com will immediately deactivate the User's subscription, and send a notice of the deactivated account, with instructions on how to resolve the outstanding balance in order to reactivate the subscription.
3. MODIFYING YOUR SUBSCRIPTIONS
3.1 UPGRADING OR DOWNGRADING YOUR SUBSCRIPTION
Members may upgrade or downgrade memberships at any time. BankProspector.com will prorate the cost of the member's previous membership level, and apply any unused or remaining balance towards the purchase of the new transaction.
Please contact support@bankprospector.com if you need assistance in upgrading or downgrading your subscription.
3.2 HOW TO CANCEL YOUR SUBSCRIPTION
Once you cancel you will have access until the end of your current billing period and you won't be charged again. You are responsible for whatever charges have already been incurred for the current or prior billing periods.
You will retain access to your subscription through the period for which you have paid. In order to treat everyone equally, no exceptions will be made.
The best way to cancel your account is by canceling your subscription directly on the My Account page. If you cancel your subscription on the My Account Page, the cancellations will take effect immediately after you submit the cancellation form.
If you need help with canceling your account, you may email support@bankprospector.com, and our team would be happy to walk you through the official cancellation process.
We are not responsible for canceling your account via email, instant message, site chat, phone calls or any other method of communication outside of the cancellation form on your My Account page. Please note that attempting to cancel your account outside of the My Account Page does not formally cancel your account, unless you are a Legacy Account created before July 31, 2014. Bank Prospector may continue to bill your account until you complete the cancellation form on the My Account Page.
LEGACY ACCOUNTS: If your account was created before July 31, 2014, please contact Bank Prospector Support at support@bankprospector.com in order to request a cancellation.
4. REFUNDS AND SPECIAL PROMOTIONS
4.1 GENERAL REFUND POLICY
4.1.1 RETURNS AND EXCHANGES
Your subscription (or, membership) offers access to BankProspector.com, our web-based platform. Our services cannot be 'returned' – please read the rest of this Billing Policy carefully to understand eligibility rules for refunds and exchanges. BankProspector.com will not prorate and return any portion of unused subscription services.
4.1.2 DEFAULT REFUND WINDOW
Bank Prospector offers product-specific refund periods. You can find details of your specific product's refund policies in Section 4.3. If a specific product does not have explicitly stated refund policies in Section 4.3, the default refund window for a Bank Prospector subscription is 30 days from the subscription start date.
BULK EXPORTING OF DATA TERMINATES YOUR RIGHT TO A REFUND. Once you've downloaded or exported any contact data from BankProspector you have terminated your right to a refund.
4.2 ELIGIBILITY FOR REFUNDS
If a customer is granted a refund, that customer is no longer eligible for a refund for any other products or subscriptions. If that customer subsequently signs up again for any Bank Prospector product then any new payments are not eligible for any full or partial refund.
BULK EXPORTING OF DATA TERMINATES YOUR RIGHT TO A REFUND. Once you've downloaded or exported any contact data from BankProspector you have terminated your right to a refund.
4.3 PRODUCT-SPECIFIC REFUND POLICIES
4.3.1 BANKPROSPECTOR PREMIUM
Try BankProspector Premium risk-free for 30 days.
If you are not happy with your purchase of BankProspector Premium, and would like a refund on your account, you must:
(1) Cancel your subscription via your My Account Page within 30 days of starting your subscription, AND
(2) Contact Bank Prospector Support (via email at support@bankprospector.com) explicitly requesting a refund for your risk-free trial period of BankProspector Premium.
Refunds are only processed with a valid request by a qualifying customer. See Section 4.1 for eligibility requirements for refunds.
4.3.2 BANKPROSPECTOR PROFESSIONAL
Try BankProspector Professional risk-free for 7 days.
You may cancel and ask for a refund at any time during the first 7 days of your first membership period if your product is BankProspector Professional.
4.4 SPECIAL PROMOTIONS AND OFFERS
We reserve the right to offer special promotions, pricing, or packages of services (hereafter 'promotions') from time to time with their own independent billing terms and policies. Those terms and policies are presented at the time of purchase and only apply to that product at that time.
Promotional offers are exclusive to new members unless otherwise stated.
BankProspector.com is under no obligation to offer promotions or promotional packages to existing members.
5. OTHER TOPICS
5.1 CHARGEBACKS AND DISPUTES
At Bank Prospector, we take chargebacks and disputes very seriously, as they can make a profound impact on our ability to continue to operate: chargebacks and disputes can severely impact our trust scores with our payment processors.
If you have any questions about charges from Bank Prospector, or believe that you have been incorrectly billed for services not provided to you, please contact our team at support@bankprospector.com. Our team would be happy to help.
If BankProspector.com receives a chargeback or dispute on charges made to your account, we will take the following steps to resolve the dispute:
• We'll freeze your account immediately, until we can resolve the dispute.
• We'll reach out to you via email, and attempt to resolve your issue amicably without involving our banks.
• If we can arrive at a resolution, we'll request that you withdraw your dispute, and we'll provide you with a refund or reinstate your account to resolve the dispute.
• If we cannot resolve the dispute, we will submit evidence to your bank with logs of your account activity, this Billing Policy, logs of any relevant communications with you, and any other evidence we may have that affirms that we have provided you with access to our platform as promised in our End User License Agreement.
5.2 HOW TO CLOSE YOUR BANK PROSPECTOR ACCOUNT
Closing an account with BankProspector.com cannot be done by simply canceling the credit/debit card. BankProspector.com will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by using your My Account page to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
5.3 DELINQUENT ACCOUNTS
If there are any accounts deemed as delinquent because payments are 60 days past due, those unpaid invoices may be submitted to a third-party collection service.
5.4 HOW TO CONTACT US
For any issues regarding your data on the Bank Prospector Platform, or any questions about data privacy, data security, or this Billing Policy, please contact us at support@bankprospector.com.
You can also write to us at:
Distressed Pro LLC d/b/a BankProspector
30 N Gould St
Ste 4000
Sheridan, WY 82801
See also the End User License Agreement
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